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chrisborth · 26-03-2009, 13:45

I am also on their 2mb service. I was aware that they were to upgrade to 10mb. However I was surprised to see that they were to charge an extra £2.00 for this. On checking their prices online the M (2mb) package is not being advertise. Their packages now start at L (10mb) up to XXL (50mb). I contacted virgin to request to be upgraded now to 10mb expecting to be charged the extra £2.00. I was however told that this would be an additional cost of £3.50 to me, as I was requesting the upgrade prior to their roll out date, to existing customers, of 1st May 2009, this despite the fact that all new customers can't get anything less than 10mb. Is this the way to treat existing customers.

26-03-2009, 13:45	#11
chrisborth Inactive Join Date: Mar 2009 Location: whitley bay tyne & wear Services: virgin media tv phone & broadband Posts: 3	Re: Virgin Media recent email I am also on their 2mb service. I was aware that they were to upgrade to 10mb. However I was surprised to see that they were to charge an extra £2.00 for this. On checking their prices online the M (2mb) package is not being advertise. Their packages now start at L (10mb) up to XXL (50mb). I contacted virgin to request to be upgraded now to 10mb expecting to be charged the extra £2.00. I was however told that this would be an additional cost of £3.50 to me, as I was requesting the upgrade prior to their roll out date, to existing customers, of 1st May 2009, this despite the fact that all new customers can't get anything less than 10mb. Is this the way to treat existing customers.