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Originally Posted by haydnwalker
No..because they can provide all services if stated its available in your area... YOUR meaning is different in the sense of "20mb and only getting 1mb"
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No, it focuses on performance, if one is getting performance closer to a lower tier according to the code there should be a reasonable expectation to be offered that one instead.
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If they say they can provide the 20Mb Tier then they can provide you with an up to 20Mb service. As has previously been stated, it is a contended service and their could me many other people sharing your bandwidth (just as it is on ADSL)
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See above, 'up to' isn't good enough. If performance is closer to a lower tier customer should be offered a regrade, just as if a customer has a DSL line that, through noise, drops from 12Mbit sync to 8Mbit at peak times they should be offered an 8Mbit package rather than a >8Mbit one at their discretion.
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As far as I'm aware if you aren't getting anything near the tier of service you pay for, then can offer you a tier closer with the savings that come with it - but are probably not obgliated to do so.
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If they want to claim compliance with the Ofcom guidelines they signed up with they are
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Hmmmm... I wonder if an FOI request could be done on VM to request which UBRs are oversubscribed and Time-to-Fix dates
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It would be interesting data indeed. We'll have to wait until Gordon nationalises cable first though.