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Originally Posted by caph
So if I wanted a 20Mb service but they knew they couldn't provide it but instead could only provide me with a 1Mb service at best then they would be obligated to tell me because the service I wanted wasn't available to me at the time I ordered?
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No..because they can provide all services if stated its available in your area... YOUR meaning is different in the sense of "20mb and only getting 1mb"
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So if I wanted a 20Mb service but they knew they couldn't provide it but instead could only provide me with a 1Mb service at best then they would not be obligated to tell me because the service I wanted wasn't available to me at the time I ordered but is a contended service?
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If they say they can provide the 20Mb Tier then they can provide you with an
up to 20Mb service. As has previously been stated, it is a contended service and their could me many other people sharing your bandwidth (just as it is on ADSL)
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I think you see my point!
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No not really
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The "up to" can't be an unlimited get out clause (or can it? Hence my original question). Otherwise zero is technically up to xMb and not providing any broadband service to people who sign up for broadband surely can't be legal.
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As far as I'm aware if you aren't getting anything near the tier of service you pay for, then can offer you a tier closer with the savings that come with it - but are probably
not obgliated to do so.
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From their point of view, why should they refund when they can make it as difficult as possible for you to even get them to admit there's a problem.
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Fair point - but they are a business - and its all about the marketing... Do your research before signing up
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Here's a 20Mb service guv, on lighting fast fibre optic broadband don't you know. What's that? It's only as fast as dial-up? Let me pass you over to my Indian friend, he'll sort it out for you. Indian guy after more time than it's worth finally brings up the UBR stats and says - That's the worst overutilisation I've ever seen sir! There's nothing I can do about it though. That's one for Capacity Management.
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Its not all like that... at least, not in my experience with them.
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Capacity Management are not customer facing and answer to no-one as I've found out to my cost.
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Are you trying to find a casing point to make all of VMs departments customer-facing?
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They are still signing people up to broadband (and I presume 20Mb) in my area without mentioning the fact that they can't provide the service they are selling (not even the old bottom tier service).
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How do you know? Have you been to all the houses connected to your UBR and asked them all to do a Speed Test?
---------- Post added at 11:10 ---------- Previous post was at 11:07 ----------
Quote:
Originally Posted by Magilla
They came up with their "Voluntery Code of Practice for Broadband" and basically stopped all regulation. You can no longer complain to the regulator in a meaningful way and are actively discouraged from doing so.
I did a FOI request to get information on what methods Ofcom use to measure compliance with their code... the answer.. None. They have done no checking that ISPs are complying whatsoever. Apparently they intend to do so in the future, but have no idea when.
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Hmmmm... I wonder if an FOI request could be done on VM to request which UBRs are oversubscribed and Time-to-Fix dates
