Thread: Legal Obligation?
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Old 26-03-2009, 02:50   #6
TheDon
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Re: Legal Obligation?
Quote:
Originally Posted by caph View Post
So if I wanted a 20Mb service but they knew they couldn't provide it but instead could only provide me with a 1Mb service at best then they would not be obligated to tell me because the service I wanted wasn't available to me at the time I ordered but is a contended service?
They can and do provide it.

You're signing up to a 20Mbps contended service. This means that your line is capable of 20Mbps, but you may not get that because of high levels of utilisation in your area. Contention is likely around 50:1, that means that there's 49 other people out there that have been sold the same 20Mbps of bandwidth. You can see quite easily why in areas of high utilisation this can cause issues, and if everyone on the service was using it at the same time you'll get a lowly 400Kbps. There's no obligation on VM's part to do anything about it though, because you're still getting what you pay for.
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