Quote:
Originally Posted by haydnwalker
They would be obligated to advise if a service wasn't available when you ordered it.
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So if I wanted a 20Mb service but they knew they couldn't provide it but instead could only provide me with a 1Mb service at best then they would be obligated to tell me because the service I wanted wasn't available to me at the time I ordered?
Quote:
Originally Posted by haydnwalker
What do you mean by "can't provide" though? Do you mean, not in a cabled area? or can't supply the speed you pay for? Because it is still a contended service, and if you are in an oversubscribed area, then no, they aren't obligated to inform you of this.
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So if I wanted a 20Mb service but they knew they couldn't provide it but instead could only provide me with a 1Mb service at best then they would not be obligated to tell me because the service I wanted wasn't available to me at the time I ordered but is a contended service?
I think you see my point!
The "up to" can't be an unlimited get out clause (or can it? Hence my original question). Otherwise zero is technically up to xMb and not providing any broadband service to people who sign up for broadband surely can't be legal.
---------- Post added at 01:34 ---------- Previous post was at 01:14 ----------
Quote:
Originally Posted by *sloman*
Call and say you want it sorted or your cancelling or your bill reduced!
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I've tried. It's a nightmare. I speak to someone who struggles to understand English and argues with me about switching the modem off and on.
From their point of view, why should they refund when they can make it as difficult as possible for you to even get them to admit there's a problem.
Here's a 20Mb service guv, on lighting fast fibre optic broadband don't you know. What's that? It's only as fast as dial-up? Let me pass you over to my Indian friend, he'll sort it out for you. Indian guy after more time than it's worth finally brings up the UBR stats and says - That's the worst overutilisation I've ever seen sir! There's nothing I can do about it though. That's one for Capacity Management.
Capacity Management are not customer facing and answer to no-one as I've found out to my cost.
This is all a digression however. My original point still stands. They are still signing people up to broadband (and I presume 20Mb) in my area without mentioning the fact that they can't provide the service they are selling (not even the old bottom tier service). Surely that can't be legal? Can anyone with any legal expertise or experience corroborate this?