Cable Forum - View Single Post - if my speed goes much slower it will stop

Retrovertigo · 24-03-2009, 21:55

Had a first this evening. Someone at tech support admitting my area had too many users and there was nothing they could do about my speed.

This isn't news to me of course, but it was a first for them admitting it on the phone. PC connected straight to the modem and managed the grand total of 912kbps. She said she was resetting my modem and sending something that would ix my speed (pixie dust?) came back, ran another speed test and 850kbps - Left them silent for a moment, followed by, do you have firewall, virus software running, maybe you have a virus etc etc. After being satisfied none of that applied to me she said that my area was simply unable to cope.

I know I've banged on about this before - but it is staggering that they can be allowed to have such high contention ratios that users get a twentieth of what they pay for. It really needs some kind of regulation that there is a maximum ratio allowed in order to maintain a decent service.

I'm in the process of getting something done about it at least monetary-wise.

24-03-2009, 21:55	#42
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Re: if my speed goes much slower it will stop Had a first this evening. Someone at tech support admitting my area had too many users and there was nothing they could do about my speed. This isn't news to me of course, but it was a first for them admitting it on the phone. PC connected straight to the modem and managed the grand total of 912kbps. She said she was resetting my modem and sending something that would ix my speed (pixie dust?) came back, ran another speed test and 850kbps - Left them silent for a moment, followed by, do you have firewall, virus software running, maybe you have a virus etc etc. After being satisfied none of that applied to me she said that my area was simply unable to cope. I know I've banged on about this before - but it is staggering that they can be allowed to have such high contention ratios that users get a twentieth of what they pay for. It really needs some kind of regulation that there is a maximum ratio allowed in order to maintain a decent service. I'm in the process of getting something done about it at least monetary-wise.