I've had the same problem as a lot of you people here mention , 20 meg connection , as i type right now , Speedtest is truggling to even get past the "pinging" part of the test
This has been going on since i moved to a new address roughly 9 months ago(a month after we moved , i built a new PC and exactly the same issue)
Finally got annoyed enough to ring yesterday and was told to unplug the router, straight into the PC , then they pinged the modem or whatever it is they do
Then i was asked to do the netstat thing , with every program i could close down , i had 4 active connections (i think,maybe 3), was then told that my PC has spyware and is nothing to do with them
I like to think i run a clean PC, have various cleaner programs (the usual ad-aware , ccleaner , spybot search&destroy),ran spybot, it found two things ,removed them , and i'm still having the same issues
I'm wondering if theres anything else i can do to rubberstamp my pc's cleanliness , so i can get back on the phone to them and bitch away
Any help/advice muchos appreciated in advance
forgot to mention i actually get full connection speed roughly 10% of the time