Thread: Time To Get An Engineer Out?
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Old 23-03-2009, 19:41   #6
on in an hour!
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Join Date: Apr 2007
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on in an hour! has reached the bronze age
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Re: Time To Get An Engineer Out?
Quote:
Originally Posted by KennyBhoy View Post
Poorly. Well, in a self help way. I've had to unhook my STB to get online at the moment. So it's either telly or net. One or the other but not both.

Rang up Tech Support half an hour ago, guy was very helpful. Although he was puzzled at first, as the first test he done showed my modem as being online, which i assured him it wasn't. Second test failed and the third test he just said there's a definite problem of some sort with my line. As it showed as working one minute and then not at all the next. So i have an engineer coming on Thursday evening. He offered tomorrow (which is extremely quick) but work commitment's for myself mean otherwise.

I can only assume after all these years, the signal my house has been getting the last 8 years has took a drop of some sort.

Hopefully it's something a booster can sort!
you have probably hit the nail on the head with the signal.check if your set top locks on without the splitter (this is what the tech will do) then he will try another splitter,but in my experience the loss through the splitter is dropping upstream levels too low,he could compensate at the street cab (as long as your not on the 'top tap',that being the strongest signal) if not he will have to check the upstream power level lock at the cab,if its locking too high there he can pass the job to the network guys
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