Quote:
Originally Posted by chickendippers
Each time you connect your modem to a different device (PC, router etc) you will need to give it a restart.
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Thank you for that timely reminder. I had in fact overlooked thatwhen previously messing around!
Thanks John
---------- Post added at 10:38 ---------- Previous post was at 10:17 ----------
Quote:
Originally Posted by Stabhappy
If some services are coming in at a larger bitrate but without erratic buffering and disconnection, the source must be ruled as the problem. As it's a fairly large and established source, the next step would be to report this issue as a specific problem with VM routing to the BBC servers
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Thank you but how do I persuade customer services to accept this a potential routing issue when my recent dialogue with them seems to be that as long as the sync/rdy lights are on and I can access a website no problem exists?
Appreciate your advice. Thanks John
---------- Post added at 10:54 ---------- Previous post was at 10:38 ----------
[QUOTE=xocemp;34759681]John could you have this link ready to click when your radio stream drops.
http://tools.virginmedia.com/cgi-bin/ping.pl?bbc.co.uk
Either with or without the router attached. The reason I ask and I should have mentioned in my above post, so apologies. Is that you were informed of "ping loss", however, a loss of packets "ping loss" are not apparent in the results you have posted back.
So if we can capture any packet loss when you lose connection to the radio broadcast then we can point the finger at a VirginMedia network issue.[/QUOTE
Can see no packet loss at all regardless although on occasion the page does time out but radio returns.
Connected pc direct to modem, rebooted modem. Radio still dropping out about every 4-5 minutes or so.
Going to retry tomorrow morning ( as I'm off to work shortly ) with my wife's pc connected directly to modem.
Am I correct in assuming that if the same problem occurs then it has to be a vm issue as Stabhappy indicates?
However, just to throw a spannner in the works so to speak, I did try my son's laptop connecting wirelessly and whilst my pc dropped out the laptop did'nt??!! Going to retry this.
Thanks John
---------- Post added at 12:32 ---------- Previous post was at 10:54 ----------
Spoke again to VM this orning and luckily got through to the Uk which made it easier for me to explain the issue.
Did a speed test using fuller/zen.co.uk which was a constant 1.14 mb/sec and as far as they were ( seemingly ) was ok. Fair enough but don't think it's a speed issue as I'd also be losing my internet connection at the same time.
They said my server was due an upgrade and it's probably a combined issue of traffic volume and their server issues which they don't know when will be resolved.
That might well be the case but what does confuse me and I need to do a retry, was mys son using his laptop and connecting wirelessly to the router. My radio drops out, his did'nt! As said, doing a retry.
Grateful for all your response and any further input very much appreciated as I hate ( kind of ) intangible situations.
Thanks, John