This afternoon for the first time in an extremely long time my internet connection dropped completely. My trusty old Surfboard SB4100 only had the power light on and receive light flashing. A couple of hours passed and it still remained the same. After a few reboots and no joy i decided to investigate further. I went onto the modem's admin page and checked the logs. The modem was locating the Downstream information fine but could not do the same for the Upstream. It just seemed to be in a continuous loop trying different frequency ranges.
I finally gave in and called Tech Support and low n behold. Midway through the conversation the modem kicked into life. Surfed various sites with the guy still on the phone. All seemed well, so i get off the phone and checked the modem, only to be faced with flashing lights again.
I decided to leave it up until an hour ago thinking it was maybe a local are issue that would be resolved and decided to do my nosey again. My modem is connected to a 2 way splitter which was fitted 7 months ago, it's also connected with my old Pace STB. I unhooked the STB from the splitter and the modem kicked into life. If i reconnect the STB, the modem dies.
Is the splitter at fault here or am i maybe receiving a weak signal (after all this time) ? Is a weak signal something that could be sorted without an engineer coming to the house?
Just wondering, as trying to arrange these things round work can be a hassle
Modem Signal
Downstream Value
Frequency 402750000 Hz Locked
Signal to Noise Ratio 38 dB
Power Level 1 dBmV
Upstream Value
Channel ID 2
Frequency 29200000 Hz Ranged
Power Level 52 dBmV
I've seen people mention upstream power levels being high. Could this be an issue?
Thanks