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modem wont register
i moved house last week. ntl got installed in the new place on thursday, and i went to 80.5.178.26/cgi/housemove to register it. it woudn't register
called ntl cust support on friday, they told me there was a problem with my PIN code, so they gave me a new one then told me they had registered the modem for me. internet still didnt work, but when i went through 80.5.178.26 it was saying that the modem was now registered.
just called bb support to explain it still wasnt working (had tried mon/tue but the bb support wasnt taking calls/was closed). they gave me another PIN number. i told the guy that it says on the webpage that the modem with my mac address IS registered, but he said it wasnt showing as registered on his side. im at work now so wont know until tonight if the new PIN works. i dont think it will work
what is the problem here? how do i get these people to investigate properly and fix this problem?
been waiting 6 days on registration.
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