http://www.virginmedia.com/help/wire...outer-faqs.php
Further support
If you have any problems with the connection or setup of your wireless ‘N’ router and/or USB adaptor, our friends at Netgear will be happy to help. Simply call them on
0844 875 4000, select ‘Option 1’ (technical support) and then select the hidden ‘Option 4’, which Netgear have set up especially for Virgin Media customers.