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chuzzlemonkey · 19-03-2009, 13:30

VM will aim to contact you within 14 days, however are obliged to resolve your complaint within 28days of the complaint being received (Ofcom Regulation).

If you have requested a written response then this will be how they respond to you. This could delay you receiving a response to your complaint as ALL written complaints are sent for verbal response first and then forwarded for written response.

If your complaint isn't resolved within 28days you may request to leave your contract without penalty.

19-03-2009, 13:30	#3
chuzzlemonkey Inactive Join Date: Jul 2008 Location: West Midlands Services: V+ TV:XL Broadband:XL Telco:XL Posts: 796	Re: Virgin Media Horror continues VM will aim to contact you within 14 days, however are obliged to resolve your complaint within 28days of the complaint being received (Ofcom Regulation). If you have requested a written response then this will be how they respond to you. This could delay you receiving a response to your complaint as ALL written complaints are sent for verbal response first and then forwarded for written response. If your complaint isn't resolved within 28days you may request to leave your contract without penalty.