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Retrovertigo · 19-03-2009, 01:02

I know someone who went for a job at pipex I believe it was, about 12 months ago. She was going for a job doing phone support and as part of the interview was given various scenarios where things may have gone wrong and how she might go about giving advice to customers. No crib sheets, no scripts, just tested on her knowledge of P.C's and general network setup. It's a shame VM don't follow that same philosophy.

19-03-2009, 01:02	#230
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	*Re: Poll added* - VM's Indian callcentre** I know someone who went for a job at pipex I believe it was, about 12 months ago. She was going for a job doing phone support and as part of the interview was given various scenarios where things may have gone wrong and how she might go about giving advice to customers. No crib sheets, no scripts, just tested on her knowledge of P.C's and general network setup. It's a shame VM don't follow that same philosophy.