Thread: if my speed goes much slower it will stop
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Old 18-03-2009, 22:37   #16
Welshchris
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Join Date: Dec 2007
Location: Wales UK
Age: 44
Services: 50mb Cable, L TV and Phone XL.
Posts: 3,480
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Re: if my speed goes much slower it will stop
Quote:
Originally Posted by moroboshi View Post
I've given up trying to get Virgin to fix my 20mbit connection. It's rarely above 1mbit and is often so slow regular web pages don't load correctly. They've so far given me 3 different excuses and now refuse to answer my emails. Their excuses are:

1 - your area is over subscribed. No estimate on a fix.

2 - we're upgrading the network. No estimate on a fix.

3 - your PC must be full of spyware. But, it's not. I've checked. Very, very thoroughly.

Virgin's pathetic excuse for a network is so bad it would be funny, if I wasn't still paying these idiots every month for it.
number 3 is what virgin tried telling me about my current problem where my connection drops out until i pushed on and on and on and now they have found its actually an intermittant problem with their network where the SNR drops. Thankfully im now in contact with a local VM Engineer whos working on the problem and hes been a fantastic help and hes looking into things.
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