Quote:
Originally Posted by General Maximus
I am glad you said that because there are 2 ways to looks at this. I was going to ask that one of the cable forum team posts the results to somebody they know at VM just so that they have the feedback as I do believe it is an alarmingly high % of us who do believe the indian call centers are useless.
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Money talks and while it continues to be cheaper to use Off shore call centres and the customer base does not leave in droves or complain, then we will continue to have these call centres unless it becomes a brilliant marketing ploy to bring all call centres home to be UK based.