Quote:
Originally Posted by General Maximus
I am glad you said that because there are 2 ways to looks at this. I was going to ask that one of the cable forum team posts the results to somebody they know at VM just so that they had the feedback as I do believe it is an alarmingly high % of us who do believe the indian call centers are useless.
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Showing that to our contacts is unlikely to make much difference as companies like VM and many other will only take direction from focus groups, and not directly from their customers. It might seem counter-productive but companies have been working that way for years.