Quote:
Originally Posted by kayc3660
I have to say the poll might be useless, but thats only because the other 3.5m virgin customers you mention dont know this site exists. if they did perhaps we would see how bad Virgin are, and after all its human nature to complain when something is wrong
|
I am glad you said that because there are 2 ways to looks at this. I was going to ask that one of the cable forum team posts the results to somebody they know at VM just so that they have the feedback as I do believe it is an alarmingly high % of us who do believe the indian call centers are useless.
To be fair I would agree with VM that it is not valid from a stastistical point of view due to the sample population (us members who are prone to moaning
).
Nevertheless, the results clearly show that something is wrong. The guys that monitor TV (i think it is the advertising standards agency) kick major ass as soon as somebody complains about tv progs or adverts. I can't remember the specifics but I can remember 2 or 3 occassions last year when the BBC aired a tv prog and Sky did an advert which I think practically everyone was happy with but it was in the newspapers because the ASA were looking into it because 13 people complained (out of 70 million in this country). If 13 people can complain about a tv prog which millions are happy with why cant a few hundred or few thousand unhappy VM customers be heard.
The poll maybe be mis-respresentative of VMs customer base but it still indicates a serious problem in their tech support and those concerns should be heard. I can't think of any area of business or anything else for that matter which would think an 83% disapproval rating in their level of service is acceptable.