Quote:
Originally Posted by Kursk
Lol, of course I can. Before the poll was even set up, everyone knew what its result would be. This isn't exactly a place full of happy shiny people. The poll was to be used as a tool to prove a point but let's look at the stats: only 182 people have voted (which means well over 3.5m other VM customers haven't) and frankly, it's not even the resounding success you seem to be implying - I mean, even here in grumpyville, 20% of customers are either content or don't care.
Not even Russ, who set up the poll, has referred to it as 'successful' because it's pretty meaningless.
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I have to say the poll might be useless, but thats only because the other 3.5m virgin customers you mention dont know this site exists. if they did perhaps we would see how bad Virgin are, and after all its human nature to complain when something is wrong, but we dont see the need to put pen to paper to say that we are 'relatively satisfied' or 'dont care'. Yes I know there are other companies to go to but there is not much to choose between them. Better the Devil you know, as they say. Again human nature, we're scared to change incase it just ends up worse, or you end up paying both companies as no one seems to be able to work their computers going by the 'computer errors' that keep getting blamed. People, it seems can never be held responsible. We come to this site so that we know its not just us, not personal, cos thats what it seems like sometimes. It may be 'grumpyville' but we all feel better after venting and if we can find someone who has gone through something similar, it helps. Sometimes, others experiences can actually help sort out our own problems. Unfortunately Customer Service dosnt really seem to be that anymore. One reason why Sales and Retentions get the British staff. Once you are a customer, they suddenly find your not so important.