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mullerman · 18-03-2009, 19:13

my experience with the indian call centres have not been very good.the 3 times ive been put through to them they have not been able to help me technically or with ordering a modem so im affraid from MY experience, in this poll, i can only vote the way my service has been provided which is poor.on the 3 occassions they could not help i managed by luck (and mr moos tips) to get through to british staff who sorted me out in minutes.is the slight language barrier a problem(im a yorkshire lad,the wife cant always understand what i say) or is it poor training,maybe they are not aware of the latest offers as soon as british based staff?,i dont know,all i do know is if i want a problem sorted out quickly and one i have confidence in i will try my damndest to contact a british based contact.

18-03-2009, 19:13	#222
mullerman cf.member Join Date: Mar 2009 Location: Leeds Services: Virgin 50mb,tv,phone Posts: 29	*Re: Poll added* - VM's Indian callcentre** my experience with the indian call centres have not been very good.the 3 times ive been put through to them they have not been able to help me technically or with ordering a modem so im affraid from MY experience, in this poll, i can only vote the way my service has been provided which is poor.on the 3 occassions they could not help i managed by luck (and mr moos tips) to get through to british staff who sorted me out in minutes.is the slight language barrier a problem(im a yorkshire lad,the wife cant always understand what i say) or is it poor training,maybe they are not aware of the latest offers as soon as british based staff?,i dont know,all i do know is if i want a problem sorted out quickly and one i have confidence in i will try my damndest to contact a british based contact.