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Re: if my speed goes much slower it will stop
I'm sure the original poster probably isn't sufferring from the same problem as me and I hope he gets sorted.
I'm just in a stupidly over-subbed area. Xmas and summer hols with no students, I get full speed again. Fallowfield is the biggest campus in Europe I believe and VM got greedy here selling cheap packages. But try convincing tech support of that when you call them, very difficult. They will never admit to having flooded an area so that it is crippled.
But yeah UFITM, be prepared if you call VM. Unplug a router if you have one and put your Pc straight back on to the modem. It means you have the setup how they prefer it and also saves lots of plugging and unplugging of wires and waiting for things to reset etc.
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