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MrNotVeryHappy · 17-03-2009, 19:04

NTL / Virgin Media are your worst nightmare when it comes to Customer Service, Installation, Billing etc. If you are thinking about signing on and you have heard some bad comments ... well heed them!!!!!!

Seriously, you will shorten your life by signing up to Virgin Media. The government should put a health warning on them, as I feel that smoking 20 a day can't be any worse than being a Virgin Media customer.

Don't be surprised when they continuously make mistakes ([insert own words here to express frustration and anger]), then turn round and start adding charges to your account due to their mistakes. When you argue with them about it, they will tell you how lucky you are that they have refunded the charges and how happy you should now be. No apologies that you have had to talk to the Philipines, India and then England for hours on end to get to this stage.... and the initial problem still exists.

You will be ready to commit suicide by the time your first 3 months is up, and then you realise that you still have another 9 months to go before you can escape their clutches... or pay Â£100+ to escape early.

17-03-2009, 19:04	#195
MrNotVeryHappy Inactive Join Date: Mar 2009 Posts: 2	Re: ntl complaints procedures. NTL / Virgin Media are your worst nightmare when it comes to Customer Service, Installation, Billing etc. If you are thinking about signing on and you have heard some bad comments ... well heed them!!!!!! Seriously, you will shorten your life by signing up to Virgin Media. The government should put a health warning on them, as I feel that smoking 20 a day can't be any worse than being a Virgin Media customer. Don't be surprised when they continuously make mistakes ([insert own words here to express frustration and anger]), then turn round and start adding charges to your account due to their mistakes. When you argue with them about it, they will tell you how lucky you are that they have refunded the charges and how happy you should now be. No apologies that you have had to talk to the Philipines, India and then England for hours on end to get to this stage.... and the initial problem still exists. You will be ready to commit suicide by the time your first 3 months is up, and then you realise that you still have another 9 months to go before you can escape their clutches... or pay Â£100+ to escape early.