Quote:
Originally Posted by Tony Handyman
Makes me feel better. What’s the problem? At least he’s getting paid for his time. Spent the best part of 3 days sorting problems out with broadband, I could have been doing something a lot more interesting. People wouldn’t get wound up if the call centre staff were better trained and consistent.
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He's paid to help you not to take abuse or to be shouted at would you like to be shouted at or spoken to calmly, your more likely to get more help if your nicer and not shouting.