[Retrovertigo]

And therein lies the problem - the last part of your post and why I am "whinging". The idea of this thread is to say how happy people are with the call centres in India and if you are satisfied.

If it has proven anything, it is the fact that I won't get my problem sorted, because as long keep getting put through to India, it won't happen. I can't even count how many times I have spoken to them in the past - plugged my PC directly into my modem, gone through every step they ask - and have usually done so before calling them anyway - and then they give me guff about upgrades, or blame my equipment. It never changes. You can call it whinging, I call it being at the end of my tether after humouring them for the past 12 months.

And the problem will only get worse when they upgrade everyone in my area to a minimum of 10meg. I don't want to leave them as it took me ages reading up on how to setup static I.P address for my Xbox 360 and PS3. I dread having to do that again with new equipment but they have left me with no choice.

Go ahead and read back over the past few years of my posts and the troubles I have had with VM. It may be whinging as far as you are concerned - but hey, I think I have earned it.

edit: for what it's worth, I wasn't being serious about ignoring you. I didn't even know they had an ignore button here. In fact looking now I still can't see one. I haven't ignored anyone on the many forums I go on, and I'm not about to start.