Originally Posted by Retrovertigo

Sigh - as soon as you call with a complaint, and they ask if you have a router, you know what is coming. B;ame the customers equipment. I had detailed to her that in the middle of the night or first thing in the morning that speeds were better - it doesn't take someone reading off a script tp know from that, that my equipment is not at fault.

So I decided to test her - convincing sounding - desire to fix my problem. But I knew what she would say, and she didn't let me down. I don't see what is wrong with telling a white lie in order to expose the bigger problem.

But don't worry, I'm sure your sainthood will be in the post. Now, where is that ignore button when you need it.

You seriously think that it's ok for them to feed me what they told me because I decided to catch them out. It is not a companies place to tell such outrageous untruths when customers call in with problems. There was absolutely no need for me to plug my pc into my modem, you know it and she knew it. End of story.