[Retrovertigo]

No it was designed to prove that the Indian Call centres are appalling and don't best serve the needs of the customers.

But hey, I lied so I'll go back to my crappy net service with my head hung low for being so bad as to test whether they were going to genuinely serve my needs or simply go through the motions without fixing anything, proving that the call centres there are next to useless.

Have you ever watched Rogue Traders? You know where they setup problems to catch out dodgy firms? Should all those firms be let off the hook because Rogue Traders setup complaints that weren't genuine in the first place? I often watch that show and think how disgusting it is that they fabricate problems in order to catch out cowboy firms. Everyone involved with the show should be taken out back and shot!

It never ceases to amaze me what lengths people here will go to to defend shoddy customer service - well done!

edit: I think everyone here knows that they can't tell whether you are using a router or not. So the fact they insist in that get out clause time and again is what makes it stick in the throat. In a time where nearly every ADSL provider gives you a free wireless router when you sign up, it is amazing that VM's stock reply is to imply a router is the source of all problems. But don't let that little detail get in the way of any little beef you might have with what I said to them.

It's amazing that after being lied to, fobbed off, told I should expect 50k speeds as being the norm when the net is busy, that someone here picks up on the fact I told a little lie, with no mention of VM's shoddy service (and it was shoddy). Incredible.