Thread: Treating old customers equally the same as new?
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Old 16-03-2009, 18:36   #10
BenMcr
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Re: Treating old customers equally the same as new?
Quote:
Originally Posted by kkevin666 View Post
Virgin should be telephoning / emailing / posting this fact to existing customers.

Not waiting for them to find out.
What, posting that it is more expensive?
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