Quote:
Originally Posted by Kursk
Ok. Look, there's no harm in our having differing viewpoints based on our differerent experiences. I'm certainly not trying to belittle the poll or the views of others; I'm simply presenting an alternative view that we've discussed in a civil manner. As I have no wish just to troll or wind anyone up, I'll leave it at that.
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I know what you are saying but I work on the sharp end and what I put in my previous post is correct and any other CSR's that read this will verify what I put in that post.
The is only one viewpoint that matters and that is the customer on the other end of the phone and as I said above the relief in their voice when they hear mine tells a story.