Quote:
Originally Posted by Broadbandings
When did polls deal in absolutes? They are always samples and percentages as far as I know.
It shows more that 80% are unhappy. Frankly I couldn't care less, I'm unhappy with them to the extent that after wasting my time with them a few times I've only sought support through the newsgroups since.
Unsure why you're trying to belittle either the poll or the overwhelming feeling of posters that VM's offshore centre is unacceptable. That they are taking the axe to thousands of UK staff while continuing the offshoring of jobs leaves a sour taste too.
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Quote:
Originally Posted by Moldova
It is just a cross section of Virgins customer base but then many polls are non too dissimilar to this one and if you apply the results across the board in the way pollsters do then it would be a high percentage.
I work on the other end of the phone and quite often the relief in peoples voices are palpable when they hear a voice that is obviously not from offshore and many comment on that fact.
Now I know that we have good agents offshore but they get tarred with the same brush and the customer often hangs up and calls again till they hear one of us answer.
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Ok. Look, there's no harm in our having differing viewpoints based on our differerent experiences. I'm certainly not trying to belittle the poll or the views of others; I'm simply presenting an alternative view that we've discussed in a civil manner. As I have no wish just to troll or wind anyone up, I'll leave it at that.