Quote:
Originally Posted by Kursk
Fair point, but it wasn't me who started to quote poll figures as 'proof' of anything. When the poll closes it will show about 150 people are known to be unhappy with the call centres. My word.
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It is just a cross section of Virgins customer base but then many polls are non too dissimilar to this one and if you apply the results across the board in the way pollsters do then it would be a high percentage.
I work on the other end of the phone and quite often the relief in peoples voices are palpable when they hear a voice that is obviously not from offshore and many comment on that fact.
Now I know that we have good agents offshore but they get tarred with the same brush and the customer often hangs up and calls again till they hear one of us answer.