Can you check the Downstream frequency as it should be either 331000000 or 339000000 if it is neither of the above then click
http://192.168.100.1/gscan.cgi?freq=0 and your modem frequency will set to 0, reboot and cycle to the correct frequency.
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You can call Tech Support on the numbers below and speak to an agent about your modem.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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