Yup, lets not start a conspiracy theory here people.
Quote:
|
The difference is that Virgin don't appear to be very good at telling people that this is the case, and that's where they fall down.
|
It appears that this certainly is the case, although why this is the case is beyond me as all staff receive training and briefings on all bundles that are available. Even the sales system that the staff has to use encourages staff to inform the customer of the length of the contract.
---------- Post added at 13:35 ---------- Previous post was at 13:33 ----------
Quote:
|
Existing Customers will be required to receive Virgin Media's Broadband: Size L service for at least two months, at the quoted monthly price, following the date of order. After this period they may downgrade to Virgin Media's Broadband: Size M (by contacting Virgin Media customer services).
|
This is out of date now and needs to be altered. There is no longer a downspin option to Broadband:M.