Quote:
Originally Posted by Gary L
In the past you could upgrade via your account online. there was no new 12 month contracts entered into from doing that. you could upgrade online but not downgrade.
|
You still can, but you will pay more than if you agree to a new contract
e.g BB M to XL is £19 'full price' upgrade
BB M to XL with the new bundle price is £11 more
Quote:
|
The 12 month contract thing has to be a new thing.
|
It's been slowly brought in since September 2007. Now all bundles are 12 month terms
Quote:
|
another thing they haven't got around to telling customers yet that is a new policy which is an amendment to their contracts.
|
They certainly should be
Quote:
|
People can say that they should be telling you and it's ok you can still cancel it, but there's thousands of people who have fell into this trap. the trap of Virgin keeping their mouths shut on purpose.
|
Any agent that isn't telling someone it is a new 12 month is not doing their job - company rules (and the law) say the agents HAVE to tell you that you will be starting a new 12 months