Quote:
Originally Posted by Rob M
The difference is that Virgin don't appear to be very good at telling people that this is the case, and that's where they fall down.
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In the past you could upgrade via your account online. there was no new 12 month contracts entered into from doing that. you could upgrade online but not downgrade.
The 12 month contract thing has to be a new thing. another thing they haven't got around to telling customers yet that is a new policy which is an amendment to their contracts.
People can say that they should be telling you and it's ok you can still cancel it, but there's thousands of people who have fell into this trap. the trap of Virgin keeping their mouths shut on purpose.
EDIT
I've just gone through the process of upgrading my speed I'm currently on.
You have to agree to the terms and conditions before the order goes through.
Terms and Conditions
Finally, it is important you read the following terms and conditions. Click at the bottom to accept.
Broadband Upgrade Terms and Conditions
Upgrades to Virgin Media's Broadband: Size L service via this site are only available to Virgin Media Broadband customers ('Existing Customers').
Existing Customers will be required to receive Virgin Media's Broadband: Size L service for at least two months, at the quoted monthly price, following the date of order. After this period they may downgrade to Virgin Media's Broadband: Size M (by contacting Virgin Media customer services).
Existing customer's minimum contract term commitment will continue to apply following an upgrade to the Virgin Media Broadband: Size L service.
As set out above. Customers' use of the Broadband: Size L service will be subject to Virgin Media's Broadband standard terms and conditions of use - see www.virginmedia.com.
Are you happy with these terms and conditions?
If you are, click 'Yes'. But remember, when you do, you'll be deemed to have accepted the additional terms above, and we'll make the change to your account.
Yes
No
No mention of a new 12 month contract. and I'm already out of contract.
I click on No and the next page is
You must agree to the terms below before we can upgrade your service from Size M to Size L.
They just won't accept No
