Quote:
Originally Posted by Gary L
If that was the case then what happens when they give you a free upgrade. he's contracted to receive a broadband service not a speed.
if it's the speed that he's contracted to then it gives it more welly if you had any complaint of not receiving the contracted speed.
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He's contracted for a broadband service up to a specific speed.
If VM
choose to give him a free upgrade without amending the contract that's up to them. If he elects to request a change to the terms of his service (the speed) then VM are entitled to request an additional contract period at that point.
Your mobile phone company will insist that you are locked in to a new contract if you go for a new/upgraded handset at the end of your contract period, this is often 18 months.
The difference is that Virgin don't appear to be very good at telling people that this is the case, and that's where they fall down.