[Peter_]

Originally Posted by Tony Handyman

Hi,
Increased my broadband speed from 2MB to 10MB last week. Only because my broadband was running at dial-up speeds.

Yesterday a new welcome pack arrived, when I compared the new contract with my original I found my contract number had changed and I had a new contract date??

On phoning customer services, I was told I was on a new 12 month contract because they had given me more discount for increasing my speed. At no time was I informed about renewing my contract or agreed to a new contract.

Original discount £10.50 new discount £11.50, you do the maths.

New customer signing up £15 a month for the first 6 months then £20 month after that. On my bill broadband £25 adjusted to £20 with discounts. If Virgin want to give me a new contract then offer me the same as new customers or just leave my original contract and discounts alone.

What I would like to know if this is common practice for Virgin?????

You rang up and changed your contract and a change of contract means a new 12 month deal.