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Tony Handyman · 15-03-2009, 11:04

Hi,
Increased my broadband speed from 2MB to 10MB last week. Only because my broadband was running at dial-up speeds.

Yesterday a new welcome pack arrived, when I compared the new contract with my original I found my contract number had changed and I had a new contract date??

On phoning customer services, I was told I was on a new 12 month contract because they had given me more discount for increasing my speed. At no time was I informed about renewing my contract or agreed to a new contract.

Original discount Â£10.50 new discount Â£11.50, you do the maths.

New customer signing up Â£15 a month for the first 6 months then Â£20 month after that. On my bill broadband Â£25 adjusted to Â£20 with discounts. If Virgin want to give me a new contract then offer me the same as new customers or just leave my original contract and discounts alone.

What I would like to know if this is common practice for Virgin?????

15-03-2009, 11:04	#1
Tony Handyman Inactive Join Date: Mar 2009 Location: Stoke on Trent Posts: 13	New contract rip off Hi, Increased my broadband speed from 2MB to 10MB last week. Only because my broadband was running at dial-up speeds. Yesterday a new welcome pack arrived, when I compared the new contract with my original I found my contract number had changed and I had a new contract date?? On phoning customer services, I was told I was on a new 12 month contract because they had given me more discount for increasing my speed. At no time was I informed about renewing my contract or agreed to a new contract. Original discount Â£10.50 new discount Â£11.50, you do the maths. New customer signing up Â£15 a month for the first 6 months then Â£20 month after that. On my bill broadband Â£25 adjusted to Â£20 with discounts. If Virgin want to give me a new contract then offer me the same as new customers or just leave my original contract and discounts alone. What I would like to know if this is common practice for Virgin?????