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Ryoden · 15-03-2009, 09:36

As far as i can see, if you call them and you have either no understanding of PC tech or a very limited understanding then they can problably help you (usually since the problem is simple to solve and will appear on their crib sheet).

If you have something that is either vaguely unusual or outside their limited understanding then yhey have to find a supervisor (I assume the one person in the building with any real knowledge).

This happened to me when I ordered the Virgin wireless router from virgin to replace my old belkin. I had a problem using the install disc they provided (the one without any instructions at all).

It turned out that if i didnt want to exclusively use it as a wireless router then I shouldnt have used the disc - DOH. So I dutifully uninstalled it and still couldnt connect. After 40 minutes of numpy offering suggestions such as turn it off and turn it on again he decided to get his supervisor to call me in 2 hours.

I decided that was pointless so i did a direct connect bypassing the router and googled the router, downloaded the instructions for said router and was online with it in about 10 minutes. In future I will just do it myself but i was under the assumption that since it was a piece of equipment specifically under Virgin hence i called them first not wanting to cause further problems.

Lesson learnt.

15-03-2009, 09:36	#193
Ryoden Inactive Join Date: Mar 2009 Posts: 15	*Re: Poll added* - VM's Indian callcentre** As far as i can see, if you call them and you have either no understanding of PC tech or a very limited understanding then they can problably help you (usually since the problem is simple to solve and will appear on their crib sheet). If you have something that is either vaguely unusual or outside their limited understanding then yhey have to find a supervisor (I assume the one person in the building with any real knowledge). This happened to me when I ordered the Virgin wireless router from virgin to replace my old belkin. I had a problem using the install disc they provided (the one without any instructions at all). It turned out that if i didnt want to exclusively use it as a wireless router then I shouldnt have used the disc - DOH. So I dutifully uninstalled it and still couldnt connect. After 40 minutes of numpy offering suggestions such as turn it off and turn it on again he decided to get his supervisor to call me in 2 hours. I decided that was pointless so i did a direct connect bypassing the router and googled the router, downloaded the instructions for said router and was online with it in about 10 minutes. In future I will just do it myself but i was under the assumption that since it was a piece of equipment specifically under Virgin hence i called them first not wanting to cause further problems. Lesson learnt.