Quote:
Originally Posted by Retrovertigo
I don't think that is true at all about the majority never needing to call. If that were the case would they really go to the trouble of setting up a call centre in India in the first place? It's in India to save money, and if they want to save money via call centre costs, then surely that is because a lot of customers are using them?
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Providing support is part of VM's services to you; it is not specified where that support should be geographically located. I sincerely doubt that the majority of VM's 3.5m customers contact support, so I think my statement is true. It is far more likely that the same 2 or 3 people are contacting support over and over again
Outsourcing is likely to be saving me money. I like that.
Quote:
Originally Posted by Russ B
I don't think that's too unreasonable to assume. So there.
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I think you forgot to add my amendment Russ