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Retrovertigo · 14-03-2009, 17:11

I don't think that is true at all about the majority never needing to call. If that were the case would they really go to the trouble of setting up a call centre in India in the first place? It's in India to save money, and if they want to save money via call centre costs, then surely that is because a lot of customers are using them?

14-03-2009, 17:11	#190
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	*Re: Poll added* - VM's Indian callcentre** I don't think that is true at all about the majority never needing to call. If that were the case would they really go to the trouble of setting up a call centre in India in the first place? It's in India to save money, and if they want to save money via call centre costs, then surely that is because a lot of customers are using them?