Quote:
Originally Posted by highroyds
When ever we've had a problem with our services I've always dreaded phoning up the CS as 9 times out of 10 you get put through to India. I can never understand what they are saying and it drives me mad when your trying to explain whats going on and you've told them you've already tried the rebooting of the box/s and thats not worked, but they still want you to take your card out of your STB for some unknown reason. This is even if you've got a internet problem, they want your details to be confirmed. Plus they are working from a problem tree, which doesn't help.
With the way this country is going, why doesn't Virgin Media help the country and bring the call centre's all back to the UK. This would help out their customers and give people in THIS country much needed jobs.
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VM are running a business not social welfare. It is probable that the greater majority of their millions of customers never need to contact support. Some of their customers who do contact support want to bring that service to the UK where it will cost more. Is it a good business decision to ask the majority to fund the preference of a minority. No, it's not.
Xpod is right, we know where that "somewhere" is that the money will come. Your pocket and my pocket. No thanks.
Besides, you assume that the support here would be better than it is currently.