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Originally Posted by arcamalpha2004
out of order!
Get onto ofcom.
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Not to try and divert this, but I wish people would stop saying 'Get onto OFCOM' unless you like giving people the run around!
If you have a complaint against an organisation, OFCOM require you to follow the complaints process through the company, then the ADR (in Virgin's case CISAS) before they will deal with it.
If you contact them and you have not followed this, they will just direct you back to the company
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They should have solved the issue you were having with the service you were paying for, any upgrade should have been at their expense not yours.
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Yes they should have fixed it without requiring an upgrade
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Typical bloody VM. 
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Typical VM agent not doing their job more like. I know most people won't notice the difference, but I (and everyone I know) would never suggest a speed upgrade to solve a technical issue.
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I read what you say Ben, but the fact the clause has been there for 8 years has no bearing imo.
The customer afaik has six years from taking out the contract to take any grievance to court, afaik buying a service from VM is no different to buying a washing machine.
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I am aware of this, and I didn't say that it stopped action being taken. I'm saying that it is a factor.
If you bought a washing machine and then waited 2 years before taking action because it was not what you thought it was, but during those two years you had used it without making a complaint or taking action before, it would be noted by the judge.
I would also assume that the court would look at what steps you had taken to resolve your dispute with the supplier before taking legal action and what redress/resolution the company had offered.