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highroyds · 14-03-2009, 10:52

When ever we've had a problem with our services I've always dreaded phoning up the CS as 9 times out of 10 you get put through to India. I can never understand what they are saying and it drives me mad when your trying to explain whats going on and you've told them you've already tried the rebooting of the box/s and thats not worked, but they still want you to take your card out of your STB for some unknown reason. This is even if you've got a internet problem, they want your details to be confirmed. Plus they are working from a problem tree, which doesn't help.

With the way this country is going, why doesn't Virgin Media help the country and bring the call centre's all back to the UK. This would help out their customers and give people in THIS country much needed jobs.

14-03-2009, 10:52	#187
highroyds Inactive Join Date: Sep 2005 Location: Leeds Age: 49 Services: Virgin Media All Services: BB Size M, TV Size L, Phone Posts: 125	*Re: Poll added* - VM's Indian callcentre** When ever we've had a problem with our services I've always dreaded phoning up the CS as 9 times out of 10 you get put through to India. I can never understand what they are saying and it drives me mad when your trying to explain whats going on and you've told them you've already tried the rebooting of the box/s and thats not worked, but they still want you to take your card out of your STB for some unknown reason. This is even if you've got a internet problem, they want your details to be confirmed. Plus they are working from a problem tree, which doesn't help. With the way this country is going, why doesn't Virgin Media help the country and bring the call centre's all back to the UK. This would help out their customers and give people in THIS country much needed jobs.