Quote:
Originally Posted by Mr_SEO
hi... sorry to hear that as a virgin media customer you had to go to the court... this is disgusting act from Virgin Media...
Over the past few day I myself have had the nastiest experiences from Virgin Media. I have been with them for over 8 months but as you know over the past month my 10Mbps service went too slow, so I called Virgin Media and asked for advice. The agent advised me to upgrade my broadband to 20Mbps.
3 days later I called virgin media again to upgrade my 10mbps to 20mbps for another £4 a month. But a week later I received a letter saying that my contractual terms has been renewed, this meant since I upgraded the service to 20mbps, my contract with virgin media restarted for another 12 months. But Virgin Media did not inform me or clarify that my contract would restart if I upgrade my broadband. And even this amendment was stated at the back of the letter. Contractual amendements regarding the length are extremely to customers and these should have good visibility. And my new payments were badly explained with final price stated at all.
I know this may not help you but we together can stop this injustice by Virgin Media. Virgin Media can not treat it's customers like slaves and this will be tolerated in our society. I have already started to print out distribute some printing in my area advising people of my experience. I also have had quite a few replies and phone calls. Please let me know if there's any way we can help you.
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So you had been with them for 8 months of a 12 month minimum contract they advised that you upgrade to solve a problem that they should have solved then stung you by telling you your minimum contract had started from day 1 ? out of order!
Get onto ofcom.
They should have solved the issue you were having with the service you were paying for, any upgrade should have been at their expense not yours.
Typical bloody VM.
---------- Post added at 07:56 ---------- Previous post was at 07:45 ----------
Quote:
Originally Posted by BenMcr
What I'm trying to point out is that the term has been in place for almost 8 years - and in all that time neither the OP or anyone else has objected to it.
Surely time has to be a factor in this. If STM had been brought in and then the OP and others had immediately brought legal action then I could understand it
Or if Virgin did not allow people exit from the contracts to find an alternative I would understand it
But with the clause being there for 8 years, and STM being in place for 2 years without anyone doing so, personally (and in no way the view/policy/training or anything else of Virgin Media) I can't see this having any legs.
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I read what you say Ben, but the fact the clause has been there for 8 years has no bearing imo.
The customer afaik has six years from taking out the contract to take any grievance to court, afaik buying a service from VM is no different to buying a washing machine.
As I say, if the customer thinks it is an unfair contract they have redress, it is no good saying " You can just cancel within the given time "
What of the other people who are stung by the contract? ie they dont see it as unfair when it clearly could be, and that can only be determined when someone like the OP goes to court.
At that point the district judge looks at the case and makes a decision, not VM not me nor you or anyone else, the issue is then sorted once and for all.