Quote:
Originally Posted by caph
Out of tea, had to make do with wine. Ah well.
You may well have double sixed yourself if your case relies on proving VM/Telewest breached their own contract (as has already been pointed out by many).
I was assuming you were approaching this from the point of view that the T&Cs were unfair (i.e. unlawful) rather than that they were breached. It may be worth a rethink and a change in tack before you end up going down a blind alley.
If I can add my tuppence worth, my major gripe is that there are a great many of us on heavily oversubscribed UBRs who are getting around 1Mbit speeds when we pay for 10 or 20. Relief dates are continually bandied around and continually fall through. There is no way for us to apply pressure to get this situation remedied, you just hit a brick wall as per this exchange with tech support today:-
"The load on your UBR is very high at the moment and will cause you to have
minimal throughput.
We are currently awaiting details regarding the upgrade date for your UBR,
the reference for this is *********. We're sorry for the inconvenience
caused.
You can discuss compensation with our Customer Care team available on 150
from a Virgin Media line."
This goes on for months on end with seemingly no recourse for us customers.
Maybe this angle could be incorporated in to what you are doing perhaps?
I have to agree with others that the fact you can choose to go with other suppliers will work against you but I would also add this - I live right on the border of exchanges (the area code changes down the street) and my max ADSL speed is sub 1Mb, therefore this skews my freedom of choice considerably. More like a choice between a rock and a hard place at the moment.
Hope some of this info is of use.
Good luck.
|
As I think I mentioned elsewhere, unfair and breached, one element being oversubscribing to the extent they can never provide agreed performance. The things you suffer are catered for.
...and thanks!