Originally Posted by Chris

The purpose of the site is for anyone to offer help, if they can, whoever they are. We do not discriminate.



That's just insulting. The Virgin staff you see on here are posting during their work breaks, i.e. in their own free time.



Who exactly is 'you'? Surely you're not suggesting that the few staff members who post here are in their spare time are entirely responsible for managing all the various official ways that Virgin talks to its customers?



You are, and they aren't.



That's as may be, but the thread has been over that several times now and several people have tried to help. Now it's just going nowhere.



Wrong again. You're being really quite offensive and ignorant. Several people, including a couple of this forum's admins, have been trying to set you right on your misconceptions but you haven't been listening.

You can only go on saying 'no offence intended' for so long. There comes a point where you know you're being offensive because you have been told so.



I'm beginning to wonder.



Well, you've had your say and it is now very clear that this particular discussion thread is no longer being used to try to fix your original problem.

As it is now wholly off-topic I will be closing it shortly.