Quote:
Originally Posted by Russ B
The purpose of this site is to post troubles and issues regarding cable services but generally from any Telco company. The help you get is either from other users or occasionally staff of those companies. We used to be a 'hate' site but 5 years ago we changed our direction to one of a more positive direction and the site improved as a result.
We are a self-help site. No-one has to post here and no-one has to offer help.
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thanks for explanation. It's good to hear that you aren't a hate site.. If you were one, I would have never posted here. My intention was not create hate for virgin media but to make general public aware of this.
And I also did not know that your main objective was to help broadband user rather than discussions....
Regarding my issue, it's been nearly 10 days and I still have not received any help. Beside that my intention was not to seek help from this site and the only people can really help me are Virgin Media themselves.
Anyway I intend to keep posting my story over and over on here in future... And NO WAY I intend to cause any damage to virgin media. All I want to do is make other people aware of my experience with virgin media.
thanks
---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------
Quote:
Originally Posted by BenMcr
Personally I think you are getting two different things and mixing them up
1) When the agent upgraded you without telling you it was a new 12 month that was wrong and should not have happened and is certainly NOT VM Policy
2) However it IS Virgin's policy to ask that customer stay a further 12 months in return with the new bundles (in your case the new 20Mbit price)
So depending how you actually asked the question, you may have been asking about 1) when the agent though you were asking about 2)
As has been said many many times now - you should be able to cancel ANY new contract with VM within the 7 day cooling off period, return to your original price (or as close to it as possible) on your original term
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BenMcr, thanks for your reply......I think you're right regarding option 1 and 2. But when I asked to go back to old one, they told me that £27 offer was no longer available so I'd have to pay £55 per month. But when I said I just on internet that there's £25 offer available, the girl said oh,, we can't give you that one...