Quote:
Originally Posted by Mr_SEO
I know, my posts are not going to make a huge impact on virgin media but i can assure you, changing someon's contract and then telling 3 times on the phone, oh it's our standard policy, is illegal.
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Personally I think you are getting two different things and mixing them up
1) When the agent upgraded you without telling you it was a new 12 month that was wrong and should not have happened and is certainly NOT VM Policy
2) However it IS Virgin's policy to ask that customer stay a further 12 months in return with the new bundles (in your case the new 20Mbit price)
So depending how you actually asked the question, you may have been asking about 1) when the agent though you were asking about 2)
As has been said many many times now - you should be able to cancel ANY new contract with VM within the 7 day cooling off period, return to your original price (or as close to it as possible) on your original term