Quote:
Originally Posted by Mr_SEO
And if you really want to help customers, then go and make a forum on your own virginmedia.com site.... or get on the phones or reply to email complaints effectively...
On the site you can reply to posts promptly just because every general member of public can see them but why can't reply to my emails that i sent about nearly days ago.. or the letter. I know why, because you don't care about them because no one else can see them...
I'm very sorry, i;m not having a go at you at all or any other virgin media employee.... But on these kind of tactics by virgin media.
I know, my posts are not going to make a huge impact on virgin media but i can assure you, changing someon's contract and then telling 3 times on the phone, oh it's our standard policy, is illegal.
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Whoever has told you its standard policy (if they really have) is talking rubbish.
We can post promptly on this site because we do so in our spare time as 'general members of the public'
There are no 'tactics' involved with your issue. REALLY.
And your posts will have no effect on VM at all as this site isn't regulated by or tied in with VM at all...