Quote:
Originally Posted by AndyCambs
If I am a normal user, and don't download that much to impact others, but like the fast speeds for those things I do download - when I do get poor quality service because someone other user is downloading terrabytes of information - can I have a refund or sue them for the degraded service?
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Yes you can sue them. Although virgin media does make you sign on terms and conditions but these terms and condition must be in line with standards set by the government. Virgin Media has laid out their terms in extreme side of it. At this moment legal experts are looking into if Virgin media intereperted goverment guideline correctly.
Every company would have their terms and conditions but at the end of the day, these terms and conditions must always be in line and comply with government rules and regulations, furthermore now days European Regulations also apply to the U.K. This means if a company interprets their terms and condition wrongly and but makes you sign on them or something that was not recommended or mentioned in the government or the European body guidelines, then that contract is void. Hence you can sue the company. Believe me out there, there is a lot of hate for Virgin Media. So if you dig, you will a lot supporters... Or you can even just post leaflets in your area or display them on your local shops. if you had a bad service or internet then someone else in you must be experiencing this too. So you will get a lot of support.
I know you will think this should not happen as the companies are quite smart, but believe me it happens to a lot of companies and in fact many of them do to gain profit. But it only gets noticed by the general public.